Delivery Policy
How Long Will Delivery Take?
Delivery times range from 3 to 28 days, depending on the specific item. Our sales team will provide an estimated delivery date when your order is received, and our dispatch team will confirm the exact delivery date when your order is ready for shipment.
Shipping Costs
Rhino Security offers free standard delivery to mainland UK on all products. You may upgrade to Express Delivery for an additional charge.
Where We Ship
We can deliver to most mainland UK addresses. Orders and deliveries are subject to our Terms and Conditions, which we recommend reviewing before placing your order. You may choose to have your order delivered to a different address than your billing address. Please provide the delivery address when placing your order.
We are unable to deliver to Northern Ireland, so recommend that clients based there, arrange for collection/delivery using their own carrier service.
For remote rural areas, additional delivery charges may apply, or delivery may not be available. If this applies to your order, we will contact you with further details.
When Will Your Order Arrive
Deliveries are typically made between 7:30 AM and 5:30 PM on the date previously communicated to you.
Preparing for Your Order’s Arrival
Products will be delivered using a carrier service, with vehicles equipped with a tail lift and pallet truck. To ensure smooth and safe delivery, please follow these guidelines when contacted to arrange delivery:
- Confirm your delivery address
- Provide a daytime or mobile phone number for contact on the day of delivery.
- Ensure the delivery area is hard, flat, and capable of supporting a pallet truck carrying up to 1 tonne.
All deliveries will be made to the kerbside or the bottom of the driveway at the specified delivery address. Delivery cannot be made on slopes, cobbles, gravel, or uneven surfaces. In such cases, the pallet will be left at the nearest safe delivery point.
Please inform us of any restrictions affecting access to your property by adding special instructions when placing your order.
Christmas Orders
Please note that Christmas closures may affect delivery times. This includes next-day delivery orders.
Product Care & Responsibility
Ownership of the products passes to you upon delivery or when full payment is received, whichever is later. After delivery, the product is at your risk. We insure the product in transit until it reaches your delivery location. If you are unable or unwilling to accept delivery on the scheduled date and have not provided at least 48 hours’ notice, or if delivery fails due to access issues, we may store the product at your risk and charge for storage and any further delivery attempts.
This policy does not affect your statutory rights.
Need Help?
Call us at 01603 484999.
Lines are open from 9 AM to 5 PM, Monday to Friday.